Field Service Technician - Laboratory Products

METTLER TOLEDO is a global leader in precision instruments and services, renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry, with products sold in more than 140 countries and a direct presence in approximately 40 countries.

Responsibilities

• Performs installation, calibration, preventive maintenance, troubleshooting, and repair of lab measurement and weighing equipment with minimal assistance, while providing on-site and occasional remote support to customers.
• Ensures high customer uptime, accurate documentation, and supports sales of service and products.
• Install, calibrate, maintain, and repair lab instruments following procedures and customer requirements.
• Troubleshoot independently, escalate complex issues, and maintain accurate service and timekeeping records.
• Communicate professionally with customers and internal teams, promote services, and meet productivity and safety expectations.
• Maintain accurate inventory of parts, tools, and materials to support efficient service delivery.
• Act as a trusted technical resource to customers by providing guidance on proper use, care, and optimization of lab equipment.

Requirements

• High school diploma or GED required or 5 years of relevant experience.
• 1–3 years of mechanical/technical experience using hand tools; field service or customer-facing experience preferred.
• Proficient with PCs, smartphones, and Microsoft Office; valid driver’s license required.
• Overnight travel typically up to 25% - 40% (higher during training); overtime around 10% - 15%, up to 25% at times.
• Works in varied industrial and lab environments with potential exposure to chemicals, machinery, and moderate noise, using appropriate PPE.
• This position is considered safety sensitive and is subject to drug testing as permitted by law.

Benefits

• A company car with paid insurance for your work needs.
• All tools and equipment needed to perform the job and a clothing allowance.
• Medical, dental, and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire.
• Tuition reimbursement, educational matching gift program, perks, and discounts.
• Paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.