Field Service Technician - Janesville, WI

Responsibilities

• Travel to customer sites to perform preventive maintenance and emergency service
• Performs new machine installation, commissioning and customer training
• Ability to troubleshoot mechanical issues and communicate effectively with customers
• Ensures customer satisfaction through high quality service levels, prompt execution and customer follow up
• Absorbs customer complaints and escalates appropriately
• Acts in a professional, courteous and business-like manner to enhance the company in the market place
• Install, commission, troubleshoot, service, and repair GEA and third-party equipment
• Preventive maintenance, upgrades, and audits onsite
• Ensures work is done per GEA SOPs, safety standards, and deadlines
• Support service sales with leads and customer relationship management
• Technical direction and customer training when needed
• Maintain accurate documentation and service reports

Qualifications

• Strong background in Mechanical, Electrical (AC/DC), or Millwright trades
• Ability to read and interpret gauges, schematics, and control systems
• Skilled in troubleshooting digital, electrical, pneumatic, and mechanical systems
• Proficient in using measurement tools and testing equipment
• Solid communication and teamwork skills—serving as the face of GEA onsite
• Organized and professional with strong customer service ethics
• Comfortable in a high-travel, hands-on field service environment