Field Service Technician – Industrial Weighing Products (Palo Alto, CA)

About the Company

METTLER TOLEDO is a global leader in precision instruments and services, renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. With a sales and service network among the most extensive in the industry, our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.

Responsibilities

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment (primarily floor scales and bench scales) at customer sites, following established procedures and safety standards.
• Troubleshoot basic issues and support installations, projects, and repairs as needed, partnering with more experienced technicians when required.
• Provide end-user training so operators understand how to use and care for their equipment correctly.
• Use a company laptop and service software to document work performed, update service records, and maintain data integrity in the service database each day.
• Communicate closely with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
• Maintain your company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
• Support service revenue by identifying service or product needs and submitting sales leads in line with your experience level.
• Follow all company, customer, safety, and quality policies to ensure a safe work environment for yourself and others.

Location: Palo Alto, California. Must be willing to attain and maintain a class B CDL.

Requirements

• Valid driver’s license required.
• Minimum of a High School Diploma or GED, or 5 years of relevant work experience.
• Customer-facing or field service experience preferred; commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
• 1 to 3 years of electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain a Weights and Measures license; failure to do so may result in termination.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn proprietary software and update information using METTLER TOLEDO programs.
• Willingness and ability to travel overnight up to 10% on average, potentially up to 25%, primarily by company vehicle or plane.
• Must reside within the service territory.
• Ability to work overtime averaging 10-15%, possibly up to 25%.
• Willingness to work in environments with hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
• Willingness to wear protective equipment and clothing when required.
• Position is safety sensitive and subject to drug testing.
• Physical ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.
• Frequent physical movements required such as crouching, stooping, kneeling, and repeated bending for safe and efficient job performance.

Benefits

• A company car with paid insurance for your work use.
• All tools and equipment needed to perform the job and a clothing allowance.
• Medical, dental, and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire.
• Tuition reimbursement, perks, and discounts.
• Parental and caregiver leave programs.
• Paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.

Join a global market leader with worldwide recognition for precision, quality, and innovation, backed by thousands of patents and design awards, and a commitment to extraordinary service.