Field Service Technician (Illinoi)

About the role

Global Industrial Company is a leading distributor of industrial equipment and supplies. This position is based in Chicago, Illinois.

Key Responsibilities

• Provide outstanding CUSTOMER SERVICE.
• Visually inspect, test, and listen to machines and equipment to locate causes of malfunctions.
• Discuss machine operation variation with customers to diagnose problems and repair machines.
• Dismantle machine parts to detect wear, misalignment, or other problems.
• Remove and replace worn or defective parts.
• Install new or repaired parts; clean and lubricate machinery components.
• Realign and adjust components such as spindles and clutches.
• Install and repair electronic components of machinery and equipment.
• Start machines and equipment to test proper operation following repair.
• Organize and plan with the dispatcher to follow up repairs on equipment when all ordered parts have been received.
• Organize with the dispatcher to schedule repairs and Preventive Maintenance (PM) at similar locations on the same day, as time and location permit.
• Organize new service requests with the dispatcher in the same working area, as time permits.
• Complete timecards accurately and completely throughout the day.
• Record and report work orders, parts, supplies ordering, and a daily agenda.
• Submit work orders, parts orders, and all required paperwork through the tech portal/ERP system while at each location.
• Organize parts received for van stock and follow up on customer repairs.
• Work efficiently with the dispatcher for the most productive route each day.
• Treat company equipment (i.e. vehicle, tools, phone, fax, credit card, and parts) as if they were his/her own and follow PM’s guidelines on company provided vehicle.
• Perform additional duties, tasks, and responsibilities as a supervisor may deem necessary.
• Work safely in different types of environments and always put SAFETY FIRST.

Competencies and skills

• High school diploma or equivalent.
• Good mechanical aptitude/skills.
• Self-starter with entrepreneurial spirit who operates business within the framework of each customer's business structure.
• Good driving record.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent time-management skills.

Language Skills

• Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Detail oriented.
• Excellent listener.
• Determination to be own manager.
• Skilled in the use of hand and mechanical tools.
• Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three-drawer tool chest.

Physical Demands

• While performing the duties of this job, the associate is occasionally required to drive long hours. The associate is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk or hear and taste or smell.
• The associate must regularly lift and/or move up to 10 to 50 pounds and frequently lift and/or move up to 100 pounds.
• Grease Tank Installers will need ability to move tanks up to 400lbs with hand truck/dolly.
• Grease tank installers will need to be able to work on a ladder running overhead piping.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Travel up to an average of 300 miles per day.
• Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals.

Work Environment

• Travel up to an average of 300 miles per day.
• Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals.

Miscellaneous

• Income is based on an hourly pay structure, with a ½ hour start of the day and end of the day reduction for commute time.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.