Field Service Technician III - Install Team

About the role

We're looking for a dedicated individual with typically 2-4 years of related experience or an associate's degree in electronics or electrical engineering to join our team as a Field Service Technician III. This is a customer-facing role requiring compliance with customer policies and protocols, including potential COVID-19 vaccination requirements.

Responsibilities

• Diagnose mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Report product failure trends and serviceability issues to managers with necessary supported documentation.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
• Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.
• Interface with customer IT departments.

Requirements

The ideal candidate should have direct experience working as a field technician and possess the capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory. They must also be capable of traveling, lifting up to 50 pounds, and being active more than 50% of the time.

Qualifications

A valid driver’s license and acceptable driving record are necessary. Must be able to control all technical information and Canon property assigned and assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.

Skills

Must maintain a complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance. Must be able to communicate effectively with supervisors and other departments regarding escalated technical and/or customer service-related problem areas. Must be able to interface with customer IT departments.

Benefits

Includes medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. Also includes a transportation allowance.

Pay

$24.39 - $36.53 hourly.

Schedule

This role requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.