Field Service Technician III
About the role
We're searching for a dedicated individual with typically requires general and/or vocational training plus 2 to 4 years of related experience. An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. Direct experience working as a field technician.
Responsibilities
- Diagnose mechanical, software, network, and system failures, using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.
- Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Control all technical information and Canon property assigned.
- Aid in the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
- Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
- Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.
- Interface with customer IT depts.
Requirements
The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Qualifications
Typically requires general and/or vocational training plus 2 to 4 years of related experience. An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. Direct experience working as a field technician. The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory. The ability to travel (valid driver’s license and acceptable driving record necessary). Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Skills
The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Benefits
Company Overview About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! Employee referral bonusEmployee discounts“Dress for Your Day” attire program (casual is welcome, based on your job function)Volunteer opportunities to give back to our local communitySwag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
Contact
If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon
Posting Tags
- #pm19