Field Service Technician II Phoenix, AZ

About the role

MEPPI's Service Center Division (SCD) is seeking an experienced and dedicated Field Service Technician – UPS Systems to provide on-site service, maintenance, and technical support for single and three-phase uninterruptible power supplies (UPS) and related peripherals. In this dynamic role, you’ll troubleshoot complex systems, support customers nationwide, and help deliver reliable power solutions that protect mission-critical infrastructure.

Responsibilities

• Deliver preventative and remedial maintenance, field modifications, start-ups, and testing for UPS systems and power quality products at customer sites.
• Serve as a key technical resource for internal teams, third-party service providers, and end users seeking assistance.
• Troubleshoot and repair power systems down to the board level with minimal guidance, and evaluate both routine and complex equipment failures.
• Inspect and test failed products, components, and systems before returning them to the factory. Clearly document defect findings and system status.
• Participate in an on-call rotation to provide emergency field service and technical support as needed.
• Work with other departments to identify product performance issues and develop long-term solutions for improved reliability.
• Recommend service upgrades—such as battery replacements or enhancements—to ensure long-term equipment performance and customer satisfaction.
• Guide and support less experienced technicians in diagnosing and resolving system failures.
• Participate in project meetings to stay aligned on service schedules and technical developments.
• Maintain accurate service logs, and create detailed technical reports on issues discovered during field service or inspections.
• Submit timely and accurate expense reports in accordance with company travel and reimbursement policies.

Requirements

• Associate degree in Electrical, Electronics, or a related technical field, with at least 4 years of experience troubleshooting and repairing electrical/electronic equipment—or equivalent combination of education and hands-on experience.
• Advanced knowledge of UPS systems and peripherals, including data center electrical equipment.
• Proficiency using electronic and mechanical test tools, with ability to collect and report test data.
• Ability to read schematics and one-line facility drawings.
• Basic familiarity with communication and networking protocols.
• OSHA-10 Construction and NFPA-70E certifications required.
• Advanced verbal, written, and presentation skills for working with customers, internal teams, and suppliers.
• Proven ability to identify issues, develop solutions, and implement repairs efficiently.
• Advanced skills in Microsoft Office and experience using MRP/ERP systems.
• Valid Driver’s License: Required for travel to customer locations and rental vehicle use.

Pay

Competitive salary of approximately $40.00 to $45.00 per hour based on relevant work experience and qualifications.

Benefits

• Comprehensive health coverage: MEPPI covers 90% of the cost for medical, dental, and vision plans.
• Retirement plans: 401(k) plan with a company match of up to 4%.
• Time off benefits: Paid vacation after 90 days of employment and 12 paid holidays annually.
• Career advancement: Access to training programs and educational support.
• Employee rewards: Profit sharing and exclusive employee discounts on MEPPI products and services.

About Us

Mitsubishi Electric Power Products, Inc. is a leading provider of power systems, rail transportation, and visual display solutions across North America. As a U.S. affiliate of Mitsubishi Electric, we deliver world-class solutions in power systems, rail transportation, and large-scale display technology. Join a collaborative and forward-thinking team where your work drives results.