Field Service Technician II - Harrisonburg, VA.
About the role
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Responsibilities
- Perform customer installations, maintenance, and service calls promptly and effectively
- Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
- Manage network faults, system access, security settings, and remote connectivity
- Diagnose and resolve issues involving hardware, software, networking, and system configurations
- Organize and triage customer issues, addressing problems proactively when possible
- Communicate with customers in an open, helpful, and professional manner focused on resolution
- Participate in virtual and hands-on training programs provided by NCR Atleos
- May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions
- May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines
Requirements
- Local candidate to the specific geographic area
- Authorized to work in the United States
- At least 19 years of age
- Valid driver’s license and driving record that meets NCR Atleos fleet requirements
- PC skills, basic electronic skills, and operating system familiarity
- Ability to perform essential job functions without reasonable accommodation, including:
- Prolonged travel with several hours of driving per day
- Rotating and weekend shifts
- Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
- Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes
Qualifications
- One (1) or more years of related experience
Skills
- Familiarity with large servers, mainframe computers, and imaging software
- A+ Certification, CompTIA, or Network+ (N+) Certification
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Pay
Salary Range: $45,000.00 – $58,000.00
Schedule
No specific schedule details provided.
Benefits
- Full Time Employee Benefits Include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Company Information
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.