Field Service Technician II - Chicago, IL.

At NCR Atleos, headquartered in Atlanta, we expand financial access through optimized branch and self-service technology for global financial institutions and retailers. Our Field Services organization keeps commerce running by delivering reliable, high-quality service for essential self-service technology.

About the role

We are looking for Field Service Technicians who are technically curious, mechanically inclined, and customer-focused. Whether you have field service experience or transferable technical skills, NCR Atleos provides training, tools, and support to build a long-term career in a high-impact, customer-facing role.

As a first line of response, you will communicate openly and helpfully to find the right solutions, triage customer issues, and address problems proactively. Our virtual and hands-on training enables fast learning and fosters an environment where you can grow and make an impact.

Responsibilities

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance to minimize schedule disruptions
• May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines

Requirements

• Local candidate to the specific geographic area
• Authorized to work in the United States
• At least 19 years of age
• Valid driver’s license and driving record that meets NCR Atleos fleet requirements
• PC skills, basic electronic skills, and operating system familiarity
• Ability to perform essential job functions without reasonable accommodation, including:
  • Prolonged travel with several hours of driving per day
  • Rotating and weekend shifts
  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
  • Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes

Preferred Qualifications

• Familiarity with large servers, mainframe computers, and imaging software
• A+ Certification, CompTIA, or Network+ (N+) Certification
• One (1) or more years of related experience

Pay

The posted salary range for this role is $45,000.00 – $58,000.00 across North America. Starting compensation will be determined based on qualifications, experience, geographic location, and business needs.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k