Field Service Technician II - CAT Rentals

Ring Power Corporation, a full-line Caterpillar dealer with headquarters in St. Augustine and 20+ locations throughout Florida and the Southeastern United States, is dedicated to customer service and employee training.

Responsibilities

• Conduct all work safely, adhering to safety, environmental, and contamination control policies and wearing proper personal protective equipment.
• Attend and complete required technician training classes.
• Maintain a necessary set of tools to diagnose, disassemble, and assemble components according to manufacturer’s specifications.
• Diagnose and perform repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs.
• Work neatly and orderly, seeking ways to improve work methods, work area, and safety standards.
• Inspect components to maximize parts reuse and control repair costs.
• Complete required documentation using appropriate software to record repairs and account for repair times.
• Monitor job expenses versus repair estimates, notifying the supervisor of any cost overruns before job completion.
• Maintain a positive attitude, supporting team efforts and setting a standard for others to follow.
• Contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Train and/or mentor others in the department.
• Perform other duties as assigned.

Essential Competencies

• Safety: Fully supports and follows safe work behavior, prioritizing safety in the workplace.
• Job-Specific Skills: Demonstrates mastery of required knowledge and skills, applying them effectively to resolve job-related challenges.
• Communication: Uses active listening and clear communication, ensuring information is understood and shared with relevant parties.
• Information Gathering: Identifies and obtains high-quality, relevant information for analysis and decision-making.
• Fiscal Accountability: Follows fiscal regulations, monitors budget usage, and seeks cost-reduction opportunities.
• Initiative: Takes action without direction, makes timely decisions, and facilitates change in group settings.
• Results-Oriented: Maintains urgency and focus to achieve results despite obstacles, adjusting schedules as needed.
• Adaptability: Adapts to changing business needs, recovers from setbacks, and embraces new methods.
• Credibility: Demonstrates reliability, honesty, and responsibility in work quality and timeliness.
• Personal Development: Proactively seeks learning and growth opportunities to refine technical and professional skills.

Requirements

• High school diploma or GED.
• 3-4 years of relevant experience.
• Ability to comprehend written material and communicate effectively orally and in writing.
• Valid driver’s license.
• Successful completion of all required training to be designated as a Service Field Tech II.

Preferred Qualifications

• Proficiency in computer use, Microsoft Office products, and relevant dealer software programs.

Working Conditions

• Workload Fluctuation: Frequent changes in priorities, complexity, and quantity of work.
• Work Schedule: Regular business hours with frequent requirements to work nights, holidays, and weekends.
• Stress Load: Regular exposure to stress (20-80% of the time).
• Environmental Conditions:
  • Frequent exposure to outside environmental conditions (no effective protection from weather).
  • Frequent exposure to extreme heat (temperatures above 100°F for periods over one hour).
  • Occasional exposure to extreme cold (temperatures below 32°F for periods over one hour).
  • Frequent exposure to noise requiring shouting to be heard above ambient levels.
  • Frequent exposure to vibration (oscillating movements of extremities or whole body).
  • Frequent exposure to hazards (e.g., moving mechanical parts, electrical current, high places, heat, chemicals).
  • Frequent exposure to atmospheric conditions affecting respiratory system or skin (fumes, odors, dust, mists, gases, poor ventilation).
  • Frequent exposure to oils and cutting fluids (air and/or skin contact).
  • Occasional requirement to wear a respirator due to air particulates/contaminants.
• Physical Demands:
  • Frequent climbing, kneeling, crouching, crawling, reaching, standing, walking, feeling, fingering, grasping, repetitive motion, talking, and hearing.
  • Frequent pushing, pulling, and lifting up to 50 lbs.
  • Occasional pushing, pulling, and lifting over 50 lbs.
  • Occasional balancing, stooping, and sitting.