Field Service Technician II - CAT Rentals

About the Role

Ring Power Corporation, a full-line Caterpillar dealer with headquarters in St. Augustine and operations throughout Florida and the Southeastern United States, is seeking a Service Field Technician II. This role involves diagnosing and performing repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic systems, while adhering to safety and environmental policies.

Responsibilities

• Conduct all work safely, adhering to safety, environmental, and contamination control policies and procedures.
• Wear proper personal protective equipment and complete required technician training.
• Maintain a necessary set of tools to diagnose, disassemble, and assemble components to manufacturer specifications.
• Perform repairs on equipment, including troubleshooting mechanical, electrical, and hydraulic systems.
• Work neatly and efficiently, improving methods, work areas, and safety standards.
• Inspect components to maximize parts reuse and control repair costs.
• Complete required documentation using appropriate software to record repairs and account for repair times.
• Monitor job expenses versus estimates and notify supervisors of cost overruns before job completion.
• Maintain a positive attitude and supportive conduct, setting a standard for teamwork.
• Contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Train and/or mentor others in the department.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• 3-4 years of relevant experience.
• Valid driver’s license.
• Completion of all required training curriculum to be designated as a Service Field Tech II.
• Ability to comprehend written material and communicate effectively with employees and customers.

Preferred Qualifications

• Proficiency in computer use, Microsoft Office products, and relevant dealer software programs.

Skills

• Safety: Prioritizes safe work behavior and compliance with workplace safety standards.
• Job-Specific Skills: Demonstrates mastery of job-specific knowledge and skills as outlined in the Learning Management System (LMS).
• Communication: Uses active listening, clear communication, and feedback to ensure understanding and avoid surprises.
• Information Gathering: Identifies and obtains high-quality, relevant information for analysis and decision-making.
• Fiscal Accountability: Follows fiscal regulations, monitors budgets, and seeks cost-reduction opportunities.
• Initiative: Takes action without direction, makes timely decisions, and facilitates change in group settings.
• Results-Oriented: Maintains urgency and commitment to achieving results despite obstacles.
• Adaptability: Adjusts to changing business needs, conditions, and work responsibilities.
• Credibility: Demonstrates reliability, honesty, and responsibility in work quality and timeliness.
• Personal Development: Proactively seeks learning and growth opportunities to refine technical and professional skills.

Working Conditions

• Stress Load: Regular exposure to stress (20-80% of the time).
• Workload Fluctuation: Frequent changes in priorities, complexity, and quantity of work.
• Work Schedule: Scheduled during regular business hours with frequent requirements to work nights, holidays, and weekends.
• Physical Demands:
  • Frequent climbing, kneeling, crouching, crawling, reaching, standing, walking, grasping, repetitive motion, talking, and hearing.
  • Frequent pushing, pulling, and lifting up to 50 lbs.
  • Occasional pushing, pulling, and lifting over 50 lbs.
• Environmental Conditions:
  • Frequent exposure to outside environmental conditions, extreme heat (above 100°F), noise, vibration, hazards (e.g., moving mechanical parts, electrical current, working at heights), atmospheric conditions (fumes, odors, dust, gases), and oils.
  • Occasional exposure to extreme cold (below 32°F), balancing, stooping, and air particulates/contaminants requiring respirator use.