Field Service Technician II - Boston, MA / Providence, RI

At NCR Atleos, headquartered in Atlanta, we expand financial access by optimizing branches, improving operational efficiency, and maximizing self-service availability for financial institutions and retailers globally. Our Field Services organization ensures essential self-service technology operates around the clock for some of the world’s largest retailers and financial institutions.

About the role

We are seeking Field Service Technicians who are technically curious, mechanically inclined, and customer-focused. Whether you have field service experience or transferable technical skills, NCR Atleos provides training, tools, and support to build a long-term career in a high-impact, customer-facing role. This position acts as a first line of response, triaging customer issues and delivering solutions to build long-term relationships. Our virtual and hands-on training fosters an environment where you can grow, collaborate with diverse teams, and make an impact.

Responsibilities

• Perform customer installations, maintenance, and service calls promptly and effectively.
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
• Perform scheduled maintenance, corrective repairs, and system overhauls.
• Diagnose and resolve issues involving hardware, software, networking, and system configurations.
• Manage network faults, system access, security settings, and remote connectivity.
• Organize and triage customer issues, addressing problems proactively when possible.
• Communicate with customers in an open, helpful, and professional manner focused on resolution.
• Participate in virtual and hands-on training programs provided by NCR Atleos.
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
• Perform other related duties consistent with qualifications and business needs.
• May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance to minimize schedule disruptions.
• May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines.

Requirements

• Local candidate to the specific geographic area (Boston, MA / Providence, RI).
• Authorized to work in the United States.
• At least 19 years of age.
• Valid driver’s license and driving record that meets NCR Atleos fleet requirements.
• PC skills, basic electronic skills, and operating system familiarity.
• Ability to perform essential job functions without reasonable accommodation, including:
  • Prolonged travel with several hours of driving per day.
  • Rotating and weekend shifts.
  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
  • Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Preferred Qualifications

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, or Network+ (N+) Certification.
• One (1) or more years of related experience.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

Pay

The posted salary range for this role is $45,000.00 – $58,000.00. Starting compensation will be determined based on qualifications, experience, geographic location, and business needs.