Field Service Technician II - (Bethel, AK)

About the role

GCI is seeking a Field Service Technician II to join our team. This position represents our service philosophy by assisting customers with our telecommunications products and services.

Responsibilities

• Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services.
• Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components.
• Refer problems between the demark and headend or distribution center to network technicians.
• Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections.
• Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
• Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
• Communicate with customers on-site and present additional service offerings.
• Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
• Responsible for basic vehicle maintenance, truck stock, and following the company’s safe driving and other applicable policies.

Qualifications

This is an intermediate level position within the telecommunications field service role, demonstrating proficiency and working knowledge of several areas of installation and service-related functions of all company products. Handles semi-routine installations and repair with the ability to recognize deviation from accepted practices and confirm appropriate next steps with senior technicians. Work is regularly supervised for accuracy and correct procedures, completes tasks on time within scope.

Competencies

• ACCOUNTABILITY: Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES: Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION: Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION: Conveys thoughts and expresses ideas appropriately and professionally. Ability to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders and accurately complete written route sheets. Ability to verbally communicate technical information to customers, contractors, utility workers, fellow employees, and the general public in an effective manner appropriate with all levels of understanding.
• COMPLIANCE: Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. Ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc.
• CUSTOMER FOCUS: Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers.
• RELIABILITY: Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS: Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to organize assignments, equipment, and routing to maximize productivity. Ability to maintain an understanding of telephone/RF standards, safety codes, and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair. Ability to read and understand system design and city street maps. Ability to operate issued monitoring and test equipment. Ability to operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair. Ability to maintain working knowledge of the Company’s products, services and features offered for video, voice, and data services.
• SAFETY & SECURITY: Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

Additional Job Requirements

This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

Physical Requirements and Working Conditions

Subject to adverse weather and driving conditions; Must be able to cope with a remote arctic environment. Work includes working inside and outside in typical cold weather conditions. Work involves heights up to 40 feet on poles, ladders, and buckets. Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, smelly, hot and/or cold. May encounter unrestrained animals/pets. High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis. Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.). Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to perform work in other systems throughout the state.