Field Service Technician II

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. This role supports multiple store locations in Dothan, AL and surrounding areas, requiring consistent daily travel throughout the assigned route.

About the role

The candidate shall be a self-starter with exceptional customer service proficiencies and the ability to use communication as an expansive tool to achieve an excellent customer experience. The role requires professionalism, effective communication, and continuous quality in daily task achievements. The candidate will be self-motivated, capable of completing projects ahead of schedule, and support clients' IT/data problem tasks with prompt action and resolution.

Responsibilities

• Understand AC/DC and backup power concepts
• Manage triage, troubleshooting, and resolution of client IT equipment issues
• Occasionally work at heights of 20’ to 25’ (lift equipment training provided)
• Document efforts, issues, and resolutions; close cases/tickets daily
• Make in-field decisions to achieve positive results

Requirements

• Minimum 1+ year of IT technical support experience
• A+ CompTIA certification (required)
• Technical hardware experience (required)
• Net+ CompTIA certification (a plus)
• Field service experience (preferred)
• Exceptional customer service and relationship-building competence
• Excellent time management and reporting skills
• Familiarity with various operating systems (e.g., Windows OS, OSX, Linux/Unix)
• Experience with copper and fiber cabling and various terminating connectors
• Proficient communication with emotional intelligence to explain IT terminologies at the client’s level
• Insight into POS, PC, printers, thin clients, APs, servers, and network switch equipment
• Able to lift 25 lbs

Pay

The rate for this position is between $15.75 - $22.00 per hour, unless local minimum wage is higher. Factors affecting starting pay include geography/market, skills, education, experience, and other qualifications.

Benefits

The Company offers a comprehensive benefit package, subject to applicable eligibility requirements, including:

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits

W2 employment only; no Corp to Corp.