Field Service Technician - Idaho Falls, ID

C & B Operations, LLC operates 38 John Deere dealerships across six states and is seeking a Field Service Technician for our Idaho Falls, Idaho location.

About the role

The Field Service Technician performs repairs to equipment at customer and company locations, installs new equipment and component parts. Work is completed with minimal to no direct supervision, following customer and company needs. This position is assigned a company service truck and may be dispatched from home or the company shop.

Responsibilities

• Performs advanced diagnostics and repairs on agricultural farm equipment or outdoor power equipment at a customer’s location or jobsite.
• Uses test equipment to analyze, evaluate, and locate problems.
• Confer with customer and/or supervisor or make independent on-the-job decisions when necessary.
• Participates in training programs required for the development of skills and knowledge.
• Completes all job notes and forms required in conjunction with work assignments.
• Writes service reports at jobsite; keeps accurate time on job and turns in cards in a timely manner.
• Reports in complete detail regarding warranty situations completed.
• Maintains current product knowledge of John Deere and competitive products.
• Ensures accuracy of work orders by charging parts and labor to the proper work order segment.
• Maintains condition of vehicles, inventory, tools, and equipment.
• Conducts work in the presence of customers in a manner that retains an excellent opinion of the company and the Service Department.
• Follows all safety procedures and guidelines and works in a safe manner.

Requirements

• Associate’s degree or certificate in Diesel Technology preferred but not required.
• Experience using computers for diagnosing and documentation.
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks, including sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Experience performing troubleshooting, diagnostics, and repairs to agriculture, construction, off-road, or heavy equipment or other similar equipment.
• Experience using test equipment and tools to analyze, evaluate, locate, and repair problems.
• May require overtime work or overnight travel to jobsites and be available to provide service to customers.
• Valid Driver’s License and a safe driving record.
• Must successfully complete a pre-employment drug test and background check.

Benefits

• Medical, Dental, Vision, and Accident Insurance.
• Short-Term Disability and Life Insurance.
• 401K with generous company match.
• Progressive Paid Time Off and Paid Holidays – 3 weeks of PTO accrued in the first year.

Pay

Competitive pay based on experience.

Opportunities

We promote from within and offer excellent training programs to prepare you on-the-job and for your future with us.