Field Service Technician I - Riverside, CA (4-Day Workweeks & Company Vehicle)
Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you... Traveling in your job and discovering new places while making an impact on society... Thriving in a supportive team environment that inspires you to strive for excellence...
At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
More about us: https://www.hach.com/about-us & https://www.youtube.com/watch?v=yU6jD2xQoEk
About the role
The Field Service Technician I is responsible for delivering high-quality customer service, performing preventive maintenance, routine repairs, and calibrating and verifying Hach devices at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants). This role is based in Riverside, CA and is remote.
Responsibilities
- Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
- Promote a positive customer experience and serve as on-site customer contact for technical and service-related problems.
- Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc. Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2).
- Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
- Follow safe work practices according to company policy.
- Execute administrative activities in support of service visits.
- Daily travel to customer sites. Company-paid travel, accommodations, and meals are provided for overnight stays.
Requirements
- HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
- Mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair.
- 2+ years of field service experience and/or customer-facing roles preferred.
- Valid driver’s license, a clean driving record, and the ability to rent a car and/or hotel rooms under applicable state law are required.
Travel Requirements
- Daily travel to customer sites, typically within a 2-hour radius of the home office.
- On average, 70% of weekly travel will include overnight stays.
- Occasional travel to other states within the region is expected, with trips lasting up to one week at a time.
Training
- Comprehensive 10-week training period: 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
- After completion of training, schedule will consist of 4 shifts per week at 10-hour days based on workload demand.
- 3 days off per week.
Benefits
- Company car (maintenance/fuel paid for by us).
- Company cell phone.
- Corporate credit card for company expenses.
- Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year) and 40 hours of Paid Sick Leave.
- Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
- Dedicated support staff to assist you in helping your customers.
- Many growth and development opportunities are available.
Pay
The compensation range for this role is $29.00 - $31.00 USD per hour. This job is also eligible for Incentive Pay.