Field Service Technician I - Portland, OR

At Hach, a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

About the role

The Field Service Technician I is responsible for delivering high-quality customer service, performing preventive maintenance, routine repairs, and calibrating and verifying Hach devices at customer sites. The customer base includes municipal (drinking and wastewater treatment facilities) and industrial (power plants, food and beverage plants) settings. This role is based in the Portland, OR area and supports customers throughout the territory, with daily travel to customer sites typically within a 2-hour radius of the home office.

Responsibilities

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
• Promote a positive customer experience and serve as on-site customer contact for technical and service-related problems.
• Work in a wide variety of municipal and industrial settings, including drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, and food & beverage processing facilities.
• Service instruments in NEC hazardous locations (Class I Division 2) as required.
• Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
• Follow safe work practices according to company policy.
• Execute administrative activities in support of service visits.
• Travel daily to customer sites, with company-paid travel, accommodations, and meals provided for overnight stays.

Requirements

• HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
• Mechanical aptitude is a must—experience with preventative maintenance and technical diagnostics/repair.
• 2+ years of field service experience and/or customer-facing roles preferred.
• Valid driver’s license, clean driving record, and ability to rent vehicles or book hotel rooms for business travel.

Travel Requirements

• Daily travel to customer sites, typically within a 2-hour radius of the home office.
• On average, 65% of weekly travel will include overnight stays.
• Occasional travel to other states within the region, with trips lasting up to one week at a time.

Training

• Comprehensive 10-week training period: 8 weeks in the field working side-by-side with a dedicated trainer and 2 weeks classroom-based training in Loveland, CO.
• After training, schedule consists of 4 shifts per week at 10-hour days based on workload demand (3 days off per week).

Benefits

• Company car (maintenance and fuel paid for by Hach).
• Company cell phone and corporate credit card for expenses.
• Full benefits starting on day one, including medical, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off (up to 17 days per year) and 48 hours of Paid Sick Leave.
• Hach Bonus: up to 6% of yearly salary, paid out quarterly.
• Dedicated support staff to assist with customer needs.
• Many growth and development opportunities available.

Pay

The compensation range for this role is $29.00 - $31.00 USD per hour.