Field Service Technician I - Nashville, TN
About the role
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Responsibilities
- Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
- Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to.
- Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
- Provide consistent and clear communication using our service app to maintain customer satisfaction.
- Follow Safety and Security Procedures when working on ATMs.
- Complete NCR Atleos specific Trainings and Certifications on our training website.
- Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
- Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
- Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
- Maintain parts inventory and related records.
- Accurately report hours worked and miles driven daily.
Requirements
- Must reside in the specified geographic area.
- High School Diploma or equivalent.
- Must be authorized to work in the US.
- Possess a valid driver’s license and maintain a driving record that meets company requirements.
- Access to reliable transportation for work purposes.
- Familiarity and ability to use and operate an Android cell phone (company provided).
- Ability to perform essential functions of the job which include: Prolonged travel during several hours of the workday, which includes inclement weather. Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance. Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
Qualifications
- Basic Electrical and Mechanical aptitude, skillset, and knowledge.
- Good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.
Skills
- Basic troubleshooting.
- Manual skills.
- Customer satisfaction.
- Safety and security procedures.
- On-the-job training.
- Diagnosing problems.
- Minor maintenance and repairs.
- Reporting of updates and details.
- Maintaining parts inventory.
- Accurately reporting hours worked and miles driven.
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Pay
Hourly Rate: The hourly rate of pay is $14.00. Additional compensation: In addition to the hourly rate, this role pays an extra $6.00 per activity completed.
Schedule
Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts.
Control Your Take Home Pay
Your productivity drives additional earnings beyond your base rate of pay.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.