Field Service Technician I - Knoxville, TN

About the role

NCR Voyix Corporation is seeking Field Service Technicians to join our team. The ideal candidate should have a strong background in technical support, a good mechanical aptitude, and the ability to communicate effectively with customers.

Responsibilities

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory.
• Perform maintenance, repair, PM work, and system overhauls.

Requirements

• Local candidate to a specific geographic area.
• Authorized to work in the US.
• At least 18 years of age.
• Valid driver’s license and driving record that satisfies NCRV fleet requirements.
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving for several hours per day.
• Rotating and weekend shifts.
• Flexible shift work – Rotating shifts within set teams, including morning, afternoon, and evening start times, with some holidays.
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• Willing to be trained on and operate small-scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.

Qualifications

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.

Benefits

• Overtime available at time and a half.
• 7 paid holidays and 6 paid floating holidays.
• Paid vacation – up to 80 hours your first year.
• 401K savings and retirement plan.
• The company provided use only vehicle.
• Medical insurance is available immediately.

Pay

Hourly Pay Range: $17.00 to $19.00 depending on location and experience levels.

Schedule

No specific schedule details provided.

Skills

• Technical support skills.
• Electromechanical equipment service.
• Customer communication skills.
• Basic electronic skills.
• Specific hardware and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Driving skills.
• Physical abilities (bending, squatting, walking, standing, sitting, reaching, working with hands).
• Training and certification (A+, CompTIA, N+).

Benefits

• Medical insurance is available immediately.
• 7 paid holidays and 6 paid floating holidays.
• Paid vacation – up to 80 hours your first year.
• 401K savings and retirement plan.
• The company provided use only vehicle.

Pay

Hourly Pay Range: $17.00 to $19.00 depending on location and experience levels.

Schedule

No specific schedule details provided.

Skills

• Technical support skills.
• Electromechanical equipment service.
• Customer communication skills.
• Basic electronic skills.
• Specific hardware and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Driving skills.
• Physical abilities (bending, squatting, walking, standing, sitting, reaching, working with hands).
• Training and certification (A+, CompTIA, N+).

Benefits

• Medical insurance is available immediately.
• 7 paid holidays and 6 paid floating holidays.
• Paid vacation – up to 80 hours your first year.
• 401K savings and retirement plan.
• The company provided use only vehicle.