Field Service Technician I - Kansas City, MO

About the role

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Responsibilities

• Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
• Problem-solve at a basic module level (FRU).
• Organize and plan your time effectively.
• Know when and to whom to escalate issues to.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Accurately report hours worked and miles driven daily.
• Maintain parts inventory and related records.
• Provide consistent and clear communication using our service app to maintain customer satisfaction.
• Follow Safety and Security Procedures when working on ATMs.
• Complete NCR Atleos specific trainings and certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.

Requirements

• Must reside in the specified geographic area.
• High School Diploma or equivalent.
• Must be authorized to work in the US.
• Possess a valid driver’s license and maintain a driving record that meets company requirements.
• Access to reliable transportation for work purposes.
• Familiarity and ability to use and operate an Android cell phone (company provided).
• Ability to perform essential functions of the job which include: prolonged travel during several hours of the workday, which includes inclement weather, carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts.
• Must be able to safely work outside during all seasons with potential exposure to the elements.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Qualifications

• Basic Qualifications: Must reside in the specified geographic area. High School Diploma or equivalent. Must be authorized to work in the US. Possess a valid driver’s license and maintain a driving record that meets company requirements. Access to reliable transportation for work purposes. Familiarity and ability to use and operate an Android cell phone (company provided). Ability to perform essential functions of the job which include: prolonged travel during several hours of the workday, which includes inclement weather, carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size. Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts. Must be able to safely work outside during all seasons with potential exposure to the elements. Must have a high level of personal integrity and work well with minimal supervision. Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge. Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.
• Preferred Qualifications: An associate degree is preferred. Previous experience with NCR or similar equipment is preferred.

Benefits

• Full Time Employee Benefits Include Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Short/Long Term Disability, Paid Vacation, 401k.

Pay

Hourly Rate: The hourly rate of pay is $14.00. Additional compensation: In addition to the hourly rate, this role pays an extra $6.00 per activity completed.

Schedule

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