Field Service Technician I (Fremont / Santa Clara, CA)

Position Summary

B. Braun Medical Inc., a leader in infusion therapy and pain management, seeks Field Service Technicians to join their team. These professionals are responsible for cleaning, refurbishing, sharpening, and repairing precision surgical instruments. Field Service Technicians I work collaboratively with Field Service Technicians II and Senior technicians under moderate supervision.

Responsibilities

• Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians
• Builds and maintains a positive relationship with the customer
• Manages Customer in order to meet or exceed customer expectations
• PARTNERS WITH SALES TEAM(S) TO GROW BUSINESS IN ASSIGNED TERRITORY
• Accurate and timely repairs of precision surgical instruments
• Manages all on-site repairs, maintenance and testing of assigned instruments and equipment
• Diagnostics errors or technical problems and determines proper solutions, therefore must have strong problem-solving skills
• Produces timely daily work orders
• Updates customer reports as needed
• COOPERATES WITH SALES AND TECHNICAL TEAMS TO SHARE INFORMATION ACROSS THE ORGANIZATION
• Comprehends customer requirements and makes appropriate recommendations
• Regular maintenance and cleaning of work area and company equipment
• MUST COMPLY WITH APPLICABLE ISO AND FDA REGULATIONS AS STATED IN QUALITY MANUAL
• EMBODIES THE COMPANY’S VISION, MISSION AND VALUES
• OTHER DUTIES MAY BE ASSIGNED

Expertise

• Knowledge & Skills
• Language Skills
• Mental Skills
• Qualifications

Qualifications

• Requires a high school diploma
• Experience with machining or handling of delicate metal instruments is desirable
• Technical degree is desirable
• Occasional overtime and changes in shift scheduling are required to suit customer needs
• Computer knowledge is required