Field Service Technician I (Fremont / Santa Clara, CA)

Position Summary

The Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing, sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

Responsibilities

• Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians;
• Builds and maintains a positive relationship with the customer;
• Manages Customer in order to meet or exceed customer expectations;
• PARTNERS WITH SALES TEAM(S) TO GROW BUSINESS IN ASSIGNED TERRITORY;
• Accurate and timely repairs of precision surgical instruments;
• Manages all on site repairs, maintenance and testing of assigned instruments and equipment;
• Diagnostics errors or technical problems and determines proper solutions, therefore must have strong problem solving skills;
• Produces timely daily work orders;
• Updates customer reports as needed;
• COOPERATES WITH SALES AND TECHNICAL TEAMS TO SHARE INFORMATION ACROSS THE ORGANIZATION;
• Comprehends customer requirements and makes appropriate recommendations;
• Regular maintenance and cleaning of work area and company equipment;
• MUST COMPLY WITH APPLICABLE ISO AND FDA REGULATIONS AS STATED IN QUALITY MANUAL;
• EMBODIES THE COMPANY’S VISION, MISSION AND VALUES;
• OTHER DUTIES MAY BE ASSIGNED

Expertise

• Knowledge & Skills
• Language Skills
• Mathematical Skills
• Reasoning Ability

Qualifications

• Required:
• Requires a high school diploma.
• Experience with machining or handling of delicate metal instruments is desirable.
• Requires clear communication to customers, colleagues and management.
• Technical degree is desirable.
• Occasional overtime and changes in shift scheduling are required to suit customer needs.
• Computer knowledge is required.