Field Service Technician I (entry level)- Atlanta, GA (East)

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

About the role

As a Field Service Technician, you will represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations. You will problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues. Apply the knowledge learned during your on-the-job training to resolve task-related problems in straightforward situations, emphasizing manual skills. Most importantly, you will provide consistent and clear communication using our service app to maintain customer satisfaction.

Responsibilities

• Follow Safety and Security Procedures when working on ATMs.
• Complete NCR Atleos-specific Trainings and Certifications on our training website.
• Diagnose problems based on error logs from the ATM and information provided from our service app using a company-provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately report hours worked and miles driven daily.

Requirements

• Must reside in the specified geographic area.
• High School Diploma or equivalent.
• Must be authorized to work in the US.
• Possess a valid driver’s license and maintain a driving record that meets company requirements.
• Access to reliable transportation for work purposes.
• Familiarity and ability to use and operate an Android cell phone (company provided).
• Ability to perform essential functions of the job which include:
  • Prolonged travel during several hours of the workday, which includes inclement weather.
  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
  • Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• This role requires proof of the following minimum insurance coverage:
  • Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident.
  • Property Damage Liability: Minimum of $100,000 per accident.
• Must have the ability to work a flexible schedule including nights, weekends, overtime, and/or flex shifts.
• Must be able to safely work outside during all seasons with potential exposure to the elements.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications

• An associate degree is preferred.
• Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Previous experience with NCR or similar equipment is preferred.

Pay

The hourly rate of pay is $14.00. Additional compensation: In addition to the hourly rate, this role pays an extra $6.00 per activity completed.

Schedule

Monday - Friday; 10 am - 7 pm

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

Comprehensive Training: Learn everything you need with hands-on, in-the-field training – no prior ATM experience required.

Career Growth Opportunities: Join a team where your success is our priority.