Field Service Technician I (entry level) - Atlanta, GA.

About the role

As a Field Service Technician, you will represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations. You will problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues. You will apply the knowledge gained during on-the-job training to resolve task-related problems in straightforward situations, emphasizing manual skills. Most importantly, you will provide consistent and clear communication using our service app to maintain customer satisfaction.

Responsibilities

• Follow Safety and Security Procedures when working on ATMs (training provided on Day 1).
• Complete NCR Atleos-specific Trainings and Certifications on our training website.
• Diagnose problems based on error logs from the ATM and information provided from our service app using a company-provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Accurately and promptly report updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately report hours worked and miles driven daily.

Requirements

• Must reside in the specified geographic area (Atlanta, GA).
• High School Diploma or equivalent.
• Must be authorized to work in the US.
• Possess a valid driver’s license and maintain a driving record that meets company requirements.
• Access to reliable transportation for work purposes.
• Familiarity and ability to use and operate an Android cell phone (company provided).
• Ability to perform essential functions of the job, including:
  • Prolonged travel during several hours of the workday, which includes inclement weather.
  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
  • Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• Proof of the following minimum insurance coverage:
  • Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident.
  • Property Damage Liability: Minimum of $100,000 per accident.

  Your offer of employment is contingent on providing and maintaining this insurance.

Schedule

• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• Must have the ability to work a flexible schedule including nights, weekends, overtime, and/or flex shifts.
• Must be able to safely work outside during all seasons with potential exposure to the elements.

Skills

• High level of personal integrity and ability to work well with minimal supervision.
• Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Good problem-solving skills and ability to pick up new skills quickly.
• Ability to work well under pressure.

Qualifications

• An associate degree is preferred.
• Previous experience with NCR or similar equipment is preferred.
• No prior ATM experience is required; comprehensive training will be provided.

Pay

The hourly rate of pay is $14.00. In addition to the hourly rate, this role pays an extra $6.00 per activity completed.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k