Field Service Technician I - Atlanta, GA

About the role

Performs a variety of routine support activities in the field service function. Responsible for providing troubleshooting and repairing of technical/mechanical equipment failures in the field. Assesses and responds to situations using standard procedures in isolation and fixes problem equipment. Reports design, reliability, and maintenance problems through field service management software.

Responsibilities

• Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site.
• Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor.
• Ensure all training and certifications required for the position are maintained in an up-to-date and timely fashion.
• Ensuring spare parts stock level in van is kept at specified levels.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school; 5 years relevant experience and training; or equivalent combination of education and experience.
• 3 years prior experience in a similar or related field.
• Valid Driver’s License and DOT Certification.

Skills

• Excellent communication and customer service skills.
• Strong organizational and communications skills.
• Ability to work independently with little direct supervision.
• Demonstrated product knowledge, preferably obtained through hands-on experience.
• Demonstrated mechanical, electrical, and hydraulic system troubleshooting skills.
• Understanding of internal combustion engines.
• Ability to read, understand, and follow electrical and hydraulic schematics.
• Ability to use a variety of basic electrical testing/diagnostic equipment, with a thorough understanding of AC and DC electrical theory.
• Proficiency in MS Office and business applications.
• Ability to read, write, and speak English and interpret documents such as safety regulations, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before customers or employees of the organization.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to use hands to finger, handle or feel objects, tools, or controls and reach with hands and arms; to stand, walk, and sit; and to talk and hear.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and regularly lift and/or move up to 100 pounds.
• Specific vision abilities required include close and peripheral vision, depth perception, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly exposed to risk of electrical shock.
• Regularly works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• Noise level is generally moderate.

Benefits

• Health, Dental, and Vision Insurance
• Basic and Supplemental Life Insurance
• Critical Illness and Accident Insurance
• Flexible Spending Accounts
• Health Savings Account with Company Contribution
• 401K with Company Match
• Long and Short Term Disability
• Employee Assistance Program
• Legal Plan
• Parental Leave
• Paid Vacation and Sick Time
• Paid Volunteer Day
• Tuition Reimbursement
• Wellness Reimbursement
• Scholarship opportunities

Pay

Pay Range: $28.37–$40.53 per hour. The estimated range indicates the expected hourly pay for this position. It does not include potential bonus incentives such as annual or performance bonuses, sales and sales-related incentives, or overtime. The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, differentials, and the location from which they will work.