Field Service Technician I - DEN

This position requires daily travel to locations in and around the Denver Metro area, including the Denver airport.

Responsibilities

• Troubleshoots, services, installs (deploys), and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites.
• Maintains field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed.
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Conducts follow-up calls with the customer to ensure satisfaction of work.
• Fosters positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Responds to emergency and non-scheduled calls for service within established response time goals.
• Completes all scheduled maintenance within required deadlines.
• Documents all inspections, maintenance, and repair work and submits paperwork in a timely manner.
• Orders, installs, and returns parts and manages repair parts cycle time.
• Maintains an accurate inventory of parts and tools.
• Stays current on all technical certifications.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Looks to senior-level Field Service Technicians (FSTs) for knowledge growth and support when needed.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Provides technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects, and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication proficiency, both oral and written.
• Establishes and maintains a close relationship with senior-level FSTs and Product Managers to support customer needs and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs while maximizing revenue.
• Submits expenses, time cards, and other administrative tasks within specified timelines.
• Complies with and ensures department compliance with Company health, safety, and environmental policies.
• Complies with all applicable U.S. export control and security regulations.
• Performs other duties as required.

Requirements

• Associate’s Degree, related trade certification (electrical, electronic, mechanical), or military training (electrical, mechanical, electronics). Equivalence achieved through 1-3 years of comparative work and life experience in a related electrical or mechanical field service role is acceptable.
• Computer literacy; competency in all programs within MS Office Suite and aptitude for learning specialized software programs.
• Minimum of 1-3 years of experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Excellent communication skills and a strong orientation for customer focus and teamwork.
• Must be responsive to all customer issues at all times.
• Willingness and ability to travel at short notice.
• This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

Skills

• Excellent organizational, communication, and interpersonal skills with the ability to multitask several projects at once.
• Strong customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.
• Excellent telephone skills.
• Ability to lift/carry 80 lbs.
• Ability to push/pull 200 lbs.
• Ability to move/manipulate equipment weighing up to 1000 lbs with the assistance of carts, hoists, davit cranes, pallet jacks, or other devices as defined in manuals and Technical Advisory documentation.
• Frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Ability to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Work Environment

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships, or other locations as required.

Benefits

• Excellent training and opportunities for career growth across the business, both locally and globally.
• Inclusive environment with strong leadership and a focus on safety and wellbeing.
• Flexibility to choose from a wide range of benefits to suit your lifestyle, offering support from a health and wellbeing, financial, and lifestyle perspective.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Competitive Business Profit Plan.

Pay

The total compensation for this position ranges from $67,760 to $91,630 per year, determined by education, experience, knowledge, skills, and abilities of the applicant, as well as alignment with internal team and market data.

Schedule

Travel, overtime, and work hours other than Monday-Friday may be required.