Field Service Technician I

Job Description

The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.

Reporting

This role reports directly to the Field Service Manager and is responsible for:

• Install, service or upgrade equipment onsite at customer locations
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Provide training and guidance to customers on the proper operation and maintenance of products
• Configure hardware and embedded software components after installation
• Perform routine maintenance on technology equipment
• Test equipment to troubleshoot the issues
• Keep clients apprised of progress during maintenance or a down system situation
• Maintain all tools and equipment used during service calls
• Teach customers how to use the equipment properly
• Manage the stock of replacement parts and equipment
• Willingness to travel to customer sites frequently, up to 100%

Qualifications

• High School Diploma/GED or equivalent work experience
• 1+ years of experience in Customer Service or equivalent experience, preferred
• 1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
• Ability in reading technical diagrams, manuals, and schematics
• Troubleshooting and repairing both hardware and electronic components, preferred
• Proficiency in reading technical diagrams, manuals, and schematics, preferred
• + years of experience in Customer Service or equivalent experience, preferred
• 3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
• Ability in reading technical diagrams, manuals, and schematics
• To diagnose and repair base level equipment
• Able to communicate effectively with customers, sales, and technology teams
• Experience with Mail-related equipment, or parcel lockers a plus
• Strong attention to detail and follow-up skills with the ability to identify and resolve problems
• Strong organizational skills with the ability to multi-task and adapt as priorities change
• To diagnose and repair mid level equipment
• Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Strong organizational skills with the ability to multi-task and adapt as priorities change
• Can lift or move 50lbs with or without accommodation. Within OSHA guidelines

Additional Information

Rewards & Benefits:

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
• Smart Work at Quadient: At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements.

Additional Information:

• Quadient is an Equal Employment Opportunity Employer.
• We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
• If you require any assistance with the application process, please email us at career@quadient.com.