Field Service Technician I

About the role

The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.

Travel

Travel to various customer sites domestically and internationally as required.

Specific Duties, Activities, and Responsibilities

• Performing customer support activities involving the installation, modification, and repair of complex equipment and systems
• Conducting on-site installation and testing of equipment to ensure proper working order
• Isolating equipment start-up malfunctions and taking corrective action
• Performing ad-hoc and predetermined work assignments with instructions
• Following all established guidelines, procedures and policies
• Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs)
• Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call)
• Accepting and updating work orders in CRM systems such as Salesforce, Maximo, and GURU for our customers

Qualifications

• Related trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
• (Equivalence achieved through comparative work and life experience of 2 years of electrical or mechanical field service role)
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
• Minimum of 2 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
• Excellent communications skills and a strong orientation for customer focus and teamwork
• Willingness & ability to travel at short notice
• Ability to pass an in-depth background check (TSA eQIP)

Preferred Qualifications

• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
• Excellent customer service skills and the ability to handle stressful situations
• Self-motivated, reliable, and accountable individual
• Able to lift/carry 50 lbs., push/pull 200 lbs., move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation

Pay Range

$65,000 to $70,000

Job Requires

• Frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility
• Work in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment

Additional Information

Salary Range for this position: $48,100.00 - $86,950.00

About Leidos: Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data: Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.