Field Service Technician I

Specific Duties, Activities and Responsibilities

• Performing customer support activities involving the installation, modification, and repair of complex equipment and systems.
• Conducting on-site installation and testing of equipment to ensure proper working order.
• Isolating equipment start-up malfunctions and taking corrective action.
• Performing ad-hoc and predetermined work assignments with instructions.
• Following all established guidelines, procedures and policies.
• Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).
• Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call).
• Driving long distances to sites.
• Accepting and updating work orders in CRM systems such as Salesforce, Maximo, and GURU for our customers.

Basic Qualifications

• Related trade experience (electrical, electronic, mechanical)
• Military training (electrical, mechanical, electronics) (equivalent achieved through comparative work and life experience of 2 years of electrical or mechanical field service role)
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
• Minimum of 2 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
• Excellent communications skills and a strong orientation for customer focus and teamwork
• Responsive to all customer issues at all times
• Willing & able to travel at short notice
• Able to pass an in-depth background check (TSA eQIP)

Preferred Qualifications

• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
• Excellent customer service skills and the ability to handle stressful situations
• Self-motivated, reliable, and accountable individual
• Able to lift/carry 50 lbs.
• Able to push/pull 200 lbs.
• Able to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation