Field Service Technician I

About the Role

Leidos’ Security Enterprise Solutions (SES) Operation is the cornerstone of a comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers worldwide. With over 24,000 products deployed across 120 countries, SES leverages its technical strengths and robust R&D to address emerging and evolving threats through rapid innovation. The operation comprises three divisions: Aviation Solutions, Ports & Borders, and Global Services.

This role involves travel to various customer sites domestically and internationally as required.

Responsibilities

• Perform customer support activities involving the installation, modification, and repair of complex equipment and systems.
• Conduct on-site installation and testing of equipment to ensure proper working order, isolate start-up malfunctions, and take corrective action.
• Complete ad-hoc and predetermined work assignments following established guidelines, procedures, and policies.
• Manage resources, maintain schedules, and coordinate repair activities in priority sequence to adhere to contractual service level agreements (SLAs).
• Work in a 24/7 customer environment requiring immediate response times (on-shift or after-hours on-call) and travel to sites, including long-distance driving.
• Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU.
• Perform tasks involving frequent bending, stooping, twisting, and working in unusual positions requiring full body mobility.
• Work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces) around dangerous industrial equipment.

Requirements

• Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics). Equivalent experience may include 2 years in an electrical or mechanical field service role.
• Computer literacy with competency in MS Office Suite and aptitude for learning specialized software programs.
• Minimum of 2 years’ experience troubleshooting and field-repairing electrical and electronic systems and equipment.
• Excellent communication skills and a strong orientation toward customer focus and teamwork.
• Willingness and ability to travel at short notice.
• Ability to pass an in-depth background check (TSA eQIP).
• Physical ability to:
  • Lift and carry up to 50 lbs.
  • Push/pull up to 200 lbs.
  • Move/manipulate equipment weighing up to 1,000 lbs with assistance from carts, hoists, davit cranes, pallet jacks, or other devices as defined in manuals and technical documentation.

Preferred Qualifications

• Excellent organizational, communication, and interpersonal skills with the ability to multitask across several projects.
• Strong customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.

Pay

Pay Range: $48,100.00 - $86,950.00. The Leidos pay range for this job level is a general guideline and not a guarantee of compensation. Additional factors considered include job responsibilities, education, experience, knowledge, skills, internal equity, alignment with market data, applicable bargaining agreements, or other legal requirements.