Field Service Technician I

Leidos’ Security Enterprise Solutions (SES) Operation is the cornerstone of a comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With over 24,000 products deployed across 120 countries, SES leverages its core technical strengths and robust R&D initiatives to address emerging and evolving threats through rapid development of innovative solutions. Travel to various customer sites domestically and internationally is required.

SES is comprised of three divisions aligned with customer missions: Aviation Solutions, Ports & Borders, and Global Services.

Responsibilities

• Perform customer support activities involving the installation, modification, and repair of complex equipment and systems.
• Conduct on-site installation and testing of equipment to ensure proper working order; isolate start-up malfunctions and take corrective action.
• Complete ad-hoc and predetermined work assignments following established guidelines, procedures, and policies.
• Manage resources, maintain schedules, and coordinate repair activities in priority sequence to adhere to contractual service level agreements (SLAs).
• Work in a 24/7 customer environment requiring immediate response (on-shift or after-hours on-call) and travel to sites, including long-distance driving.
• Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU.
• Work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces) around dangerous industrial equipment.
• Perform physical tasks including frequent bending, stooping, twisting, and working in unusual positions requiring full body mobility; lift/carry up to 50 lbs, push/pull up to 200 lbs, and move/manipulate equipment up to 1000 lbs with assistance from devices like carts, hoists, or pallet jacks.

Requirements

• Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics), or equivalent work/life experience in a comparable field service role (minimum 2 years).
• Minimum of 2 years’ experience troubleshooting and field repair of electrical and electronic systems and equipment.
• Computer literacy with competency in MS Office Suite and aptitude for learning specialized software programs.
• Excellent communication skills and strong customer focus; responsiveness to all customer issues.
• Willingness and ability to travel at short notice.
• Ability to pass an in-depth background check (TSA eQIP).

Preferred Qualifications

• Excellent organizational, communication, and interpersonal skills with the ability to multitask several projects.
• Strong customer service skills and ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.

Pay

Pay Range: $48,100.00 - $86,950.00. The Leidos pay range is a general guideline and not a guarantee of compensation. Additional factors considered include job responsibilities, education, experience, knowledge, skills, internal equity, market data, and applicable bargaining agreements or laws.

Benefits

Leidos offers competitive compensation, health and wellness programs, income protection, paid leave, and retirement benefits. More details are available at www.leidos.com/careers/pay-benefits.