Field Service Technician I

Position Summary

NCR Voyix is seeking Field Service Technicians to join their team. The ideal candidate should have a strong background in technical support, mechanical aptitude, and a passion for providing excellent service.

Key Areas of Responsibility

Act as a first line response to customers, communicating effectively and resolving issues proactively. Organize and triage customer issues, ensuring prompt and effective service. Provide maintenance, repairs, and system overhauls for electromechanical equipment like self-checkout systems.

Pay and Benefits

• Hourly Pay Range: $19.00 to $20.83, depending on location and experience levels.
• Overtime available at time and a half.
• Paid holidays: 7 annual holidays and 6 floating holidays.
• Paid vacation: up to 80 hours your first year.
• 401K savings and retirement plan.
• Company-provided business-use-only vehicle.
• Medical insurance available immediately.

Qualifications

• Local candidate to specific geographic area.
• Authorized to work in the US.
• At least 18 years of age.
• Valid driver’s license and satisfactory driving record.
• Basic PC skills, electronic skills, and specific hardware and operating system familiarity.
• Ability to perform essential functions with or without reasonable accommodation.
• Prolonged travel with driving several hours per day.
• Rotating and weekend shifts.
• Flexible shift work – rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with hands, and repetitive grasping and manipulating objects of varying size.
• Willingness to be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.

Preferred Qualifications

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.

EEO Statement

NCR Voyix is committed to fostering a diverse and inclusive workplace where all qualified candidates are considered for employment opportunities. We are dedicated to equal employment opportunity without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to creating a globally diverse and inclusive environment where all individuals are respected and supported.