Field Service Technician I

Job Summary

The Field Service Technician I position at Crane Payment Innovations (CPI) is responsible for servicing, fixing, upgrading, and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATMs, software, and specialized office products located at client sites in Green Bay, WI. This role works closely with branch sales and other service team members to ensure client satisfaction.

Responsibilities

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment
• Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%)
• Work with branch employees to satisfy client needs
• Address customer service requests within the specified contract response time
• Extended Hours Coverage periods and 'On-Call' duty where applicable
• Safeguard and maintain a balanced vehicle stock parts inventory
• Upkeep and cleanliness of company issued vehicle including scheduled service intervals
• Safeguarding of any company issued assets including tablet computer and mobile phone
• All other duties as required

Qualifications

• 2+ years of working in Technical/Field Service position or similar technical profession
• Impeccable Integrity
• Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts
• Strong electromechanical aptitude
• Excellent verbal and written communication skills, including a positive, customer-first attitude
• Personable, approachable, and able to work easily with others at all levels
• Strong Attention to details - able to proof and prioritize your own work
• Proficient in iOS, MS Office applications and Windows OS
• Able to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
• Able to commit to and meet project deadlines

Physical Requirements

• Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
• Able to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites
• Stand for long periods up to 75% of the time while servicing some equipment
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments

Key Attributes for Success

• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
• Influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment
• Establishing credibility, making decisive decisions, and supporting the organization's preferences and priorities
• Ability to balance other business considerations
• Team player – able to work in a matrix organization
• Excellent communication skills verbally and in writing

Benefits

• Competitive salaries - $25.00 to $27.00 per hour plus overtime
• Technician Incentive Compensation Plan - paid Quarterly
• Company provided vehicle, uniform, tools and training
• Paid time off Sick time off
• Medical, dental, & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• 401K with Company contribution
• Community involvement

About the Company

CPI makes the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. Based in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization. Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. #CPI