Field Service Technician I

Who We Are Looking For

1 + years of working in Technical/Field Service position or similar technical profession
Impeccable Integrity
Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts
Strong electromechanical aptitude
Excellent verbal and written communication skills, including a positive, customer-first attitude
Personable, approachable and able to work easily with others at all levels
Strong Attention to details - able to proof and prioritize your own work
Proficient in iOS, MS Office applications and Windows OS
Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
Able to commit to and meet project deadlines

Qualifications

• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
• Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment
• Able to establish credibility, make decisive decisions and support the organization's preferences and priorities
• Results and people oriented with sound judgment—ability to balance other business considerations
• Team player – able to work in a matrix organization
• Excellent communication skills verbally and in writing

Physical Requirements

• Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
• Able to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites
• Stand for long periods up to 75% of the time while servicing some equipment
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments

Benefits

• Competitive salaries - 25.00 to 27.00 per hour plus overtime
• Techician Incentive Compensation Plan - paid Quarterly
• Company provided vehicle, uniform, tools and training
• Paid time off Sick time off
• Medical, dental, & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• 401K with Company contribution
• Community involvement

About the Role

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Responsibilities And Duties

The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATM’s, software and specialized office products located at client sites in Minneapolis to guarantee ongoing success, you will work in coordination with branch sales and other service team members.

Skills

• Service, upgrade and perform preventative maintenance on company electromechanical equipment
• Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered
• Work with branch employees to satisfy client needs
• Address customer service requests within the specified contract response time
• Extended Hours Coverage periods and ‘On-Call’ duty where applicable
• Safeguard and maintain a balanced vehicle stock parts inventory
• Upkeep and cleanliness of company issued vehicle including scheduled service intervals
• Safeguarding of any company issued assets including tablet computer and mobile phone
• All other duties as required

Benefits

• Commensurate with experience
• Not specified
• N/A
• Varies
• TBD

Pay

• Competitive salaries - 25.00 to 27.00 per hour plus overtime

Schedule

• Full-time