Field Service Technician I

Who We Are Looking For

• 1 + years of working in Technical/Field Service position or similar technical profession
• Impeccable Integrity
• Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts
• Strong electromechanical aptitude
• Excellent verbal and written communication skills, including a positive, customer-first attitude
• Personable, approachable and able to work easily with others at all levels
• Strong Attention to details - able to proof and prioritize your own work
• Proficient in iOS, MS Office applications and Windows OS
• Able to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
• Able to commit to and meet project deadlines

Qualifications

Physical Requirements:

• Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
• Able to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments
• Able to stand for long periods up to 75% of the time while servicing some equipment

Key Attributes for Success:

• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
• Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment
• Ability to establish credibility, make decisive decisions and support the organization's preferences and priorities
• Ability to balance other business considerations
• Team player – able to work in a matrix organization
• Excellent communication skills verbally and in writing

What You’ll Be Doing

The Field Service Technician is responsible for:

• Servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATM’s, software and specialized office products located at client sites in Columbus.
• Working in coordination with branch sales and other service team members.
• Addressing customer service requests within the specified contract response time.
• Extended Hours Coverage periods and 'On-Call' duty where applicable.
• Safeguarding and maintaining a balanced vehicle stock parts inventory.
• Safeguarding of any company issued assets including tablet computer and mobile phone.
• All other duties as required.