Field Service Technician I

About the role

The basic purpose for this position is responsibility for servicing, fixing, upgrading and performing preventative maintenance on coin & currency equipment, software and specialized office products located at client sites in Calgary and the surrounding area. The individual will work in coordination with sales and service at their branch.

Responsibilities

• Service, upgrade and perform preventative maintenance on company equipment
• Travel by vehicle on a daily basis to client sites
• Work with branch employees to satisfy client needs
• Address customer service requests within the specified contract response time
• Extended Hours Coverage periods
• Safeguard and Maintain a balanced vehicle stock parts inventory
• Safeguarding of any company issued assets including tablet computer and mobile phone
• All other duties as required

Requirements

• Must have a valid Canadian Passport (No exceptions) that would allow candidate to travel to the USA & UK for training.
• 1 + years of working in Technical Service position
• Impeccable Integrity
• Must be able to gain access to highly secured environments
• Occupational licenses may be necessary to obtain depending on territory/accounts
• Strong electromechanical aptitude
• Excellent verbal and written communication skills, including a positive attitude
• Strong Attention to details - able to proof their own work
• Proficient in iOS, MS Office applications and Windows OS
• Personable, approachable and able to work easily with others at all levels
• Excellent ‘customer first’ communications skills
• Extroverted and positive personality even in the most dire situations
• Strong tendency to read and respond to body language and verbal cues
• Tenacious and has the creativity and determination to continue with even the most difficult assignments
• Exceptionally well organized and able to prioritize their work
• Able to commit to and meet project deadlines

Qualifications

• Required to travel, drive and be on the road servicing equipment at clients 90% of the time with about 10% overnight travel when needed.
• Some long drive times are encountered depending on geographical territory covered.
• Able to travel to Corporate Office for training classes.
• Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites.
• The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time.
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments.
• Ability to stand for long periods up to 75% of the time while servicing some equipment