Field Service Technician I

About the Role

Deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Responsibilities

• Report product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcase strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines.
• Facilitate performance at a level which helps to achieve the branch/district’s overall metric targets.

Requirements

• Hold a High School diploma or equivalent experience.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• This is a customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Pay

$19.00 - $26.31 hourly.

Benefits

• Competitive compensation and benefits including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and much more (full list available at Canon Benefits).
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

Schedule

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.