Field Service Technician I

About the Role

As a Field Service Technician at Canon USA, you will deliver exceptional service and maintain Canon-supported products in accordance with Service and Parts Standards. This customer-facing role involves routine maintenance, troubleshooting, and ensuring elevated efficiency and customer satisfaction.

Responsibilities

• Report product failure trends and serviceability issues to your manager with accurate documentation and record-keeping.
• Meet customer demands by providing efficient, responsive, and accurate field, shop, or on-site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and assigned Canon property.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines to meet branch/district metric targets.

Requirements

• High School diploma or equivalent experience.
• Basic understanding of internet environments and ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel; valid driver’s license and acceptable driving record required.
• Must obtain security and/or other clearances required by customers to access their premises.
• Ability to lift 50 pounds and remain active (walking, standing, stooping/kneeling) more than 50% of the time.
• Compliance with customer policies and protocols, which may include COVID-19 vaccination and related measures.

Pay

$19.00 - $26.31 hourly.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage.
• 401(k) Savings Plan with discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts on Canon products.
• “Dress for Your Day” attire program (casual dress allowed based on job function).
• Volunteer opportunities to support local communities.
• Canon welcome kit and exclusive merchandise.

Schedule

Full-Time On Site – This position requires full-time presence at your assigned office(s), worksite(s), or territory on scheduled work days.

About Canon USA

Canon USA is a leader in digital imaging, solutions, and services, driven by the Kyosei philosophy of social and environmental responsibility. We foster innovation, teamwork, and a strong sense of community while maintaining a reputation for quality and excellence. Our employees enjoy a collaborative environment with opportunities for growth, impactful work, and a commitment to integrity, respect, and empowerment.