Field Service Technician I

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing, Canon USA—a leader in technology, solutions, and services—wants to know your story.

About the Role

We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Responsibilities

• Report product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcase strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines.
• Facilitate performance at a level which helps to achieve the branch/district’s overall metric targets.

Requirements

• Hold a High School diploma or equivalent experience.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• This is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Pay

In accordance with applicable law, the anticipated rate for this role is $19.00 - 26.31 hourly. This role is eligible for a transportation allowance.

Benefits

• Competitive compensation and benefits, including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

Schedule

Full-Time On Site—This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

About Us

Canon USA is driven by a mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.