Field Service Technician I

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories, and receiving Gallup’s With Distinction honor for exceptional workplace culture.

This role offers a dynamic hybrid work model—combining in-person collaboration with the flexibility of remote work. Hybrid arrangements vary based on individual, team, and business needs. We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status for this position.

Responsibilities

• Provide advanced 2nd- and 3rd-level local and remote technical support for assigned Allegion facilities (office, manufacturing, and warehouse environments) to meet or exceed SLA metrics.
• Troubleshoot independently, perform root cause analysis to eliminate recurring incidents, and communicate technical issues clearly to non-technical stakeholders.
• Support and install technology hardware and software, execute defined software/hardware lifecycle processes (ordering, tracking, deployment), and maintain accurate documentation, asset inventories, and change records.
• Follow and promote defined ITIL and cyber-security procedures and policies and work directly with Cybersecurity to maintain acceptable VLM/security posture.
• Participate in and lead assigned projects and long-range planning initiatives to drive operational, security, standardization, and IT/OT improvements (including M&A integrations).
• Vet and define shop-floor/OT processes to ensure compliance with Allegion networking and security policies and support basic OT/industrial technologies where required (PLCs, serial-based scanners/printers — nice to have).
• Support network, server, security, telephony, and application infrastructure at a basic to advanced level as required; provide AV, label/laser/multifunction printer, and handheld scanner support.
• Serve as a key point of contact for site management, collaborate with cross-functional and global IT teams, and promote standards for Field Services.
• Leverage Artificial Intelligence tools and assist in developing automated systems into existing workflows.
• Provide regular daytime onsite coverage (Monday–Friday) with occasional off-hours/weekend/on-call support as required.
• Travel: Up to 50% local travel within the Southern California area.
• Perform other assigned operational duties.

Requirements

• 3–6 years of work experience supporting manufacturing, warehouse, and office environments.
• Strong working knowledge of Microsoft Windows (Windows 10/11), Apple macOS, Microsoft 365/Office suites, SharePoint, Teams, Visio; exposure to Linux (Ubuntu) and mobile OS (iOS, Android, Windows CE) is preferred.
• Demonstrated PC hardware troubleshooting experience (Dell preferred), experience with serial-based technologies, handheld scanners, and label/laser/multifunction printing.
• Basic AV support experience.
• Advanced troubleshooting skills, operational excellence mindset (root cause analysis, process/risk reduction, change management), and broad IT knowledge/awareness of industry trends.
• Excellent verbal and written communication skills with the ability to explain technical issues to non-technical audiences and work effectively in cross-functional and virtual teams.
• Self-motivated problem solver capable of operating with limited supervision.
• Onsite presence required.

Qualifications

• Education: High school diploma or equivalent required; degree in computer science/IT or related field preferred.
• Certifications: CompTIA Network+ and/or Security+ preferred; experience with security tools (Fortinet, CrowdStrike, Netskope, Cisco VPN/ISE) is a plus.
• Experience evaluating, integrating, and supporting AI-driven automation into existing IT workflows to improve efficiency, reliability, and maintainability (experience with RPA, scripting, or LLM tools preferred).

Benefits

• Health, dental, and vision insurance coverage.
• Generous vacation and sick time.
• 401K plan with a 6% company match and no vesting period.
• Health Savings Accounts (HSA) — tax-advantaged savings for healthcare expenses.
• Flexible Spending Accounts (FSA) — tax-advantaged spending for healthcare and/or dependent daycare expenses.
• Disability Insurance — short-term and long-term coverage, paid for by Allegion.
• Life Insurance — term life coverage with the option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program — earn up to $2,000 in rewards for completing wellness activities.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back.
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching.

Pay

The expected salary range for this role is $56,000 to $76,000 per year. Actual compensation will be determined based on experience and other factors permitted by law.