Field Service Technician - Houston, TX

PRIMARY DUTIES & RESPONSIBILITIES

• Identify & use all provided tools, products, and services
• Receive paperwork and any corresponding instructions associated with job
• Maintain service reports and related documentation
• Perform, verify, and inspect P&M equipment and product upon arriving to the customer site
• Troubleshoot as necessary
• Perform PM services out on locations. Service Chokes, Boarding Valves, Closures and other P&M Equipment for customers in house or out in the field, including offshore.
• Maintain inventory to include cycle counts, etc.
• Complete all required forms, Service Tickets, Bill of lading’s & obtain signature by the Company representative as applicable
• Complete monthly company vehicle maintenance
• Maintain monthly expense reports as it relates to work activities, customer requirements etc.
• Communicate with customers, supervisor, engineers, production control, quality and other shop personnel as it relates to the job
• Responsible for maintaining a clean and orderly work area and to follow all safety and field procedures required by the customer
• Complete all paperwork as required by job
• Operate a forklift and lifting devices for movement of parts
• Must follow all Department of Transportation regulations and guidelines
• Perform service jobs, single-handedly if needed
• Responsible for keeping equipment clean and orderly and perform basic preventative maintenance functions on company tooling and equipment
• Responsible for properly securing materials in vehicle to limit damage to products when transporting for repair projects
• Maintain inventory to include cycle counts, etc.
• Load and unload material for jobs
• Deliver product to the field as needed by customer
• Communicate all problems with Service Supervisor
• Maintain all required training needed for personnel as mandate by NOV, HSE, Service Department and Customer
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with team members, other employees, customers, and suppliers
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Report any unsafe activities or injuries to HSE Manager immediately and immediate manager
• Communicate all problems with Service Manager
• Maintain all required training needed for personnel as mandate by HSE, Service Department and Customer
• Complete all required forms are completed & signed by the Company representative as applicable
• Responsible for and the authority to maintain and promote a safe working environment in accordance with the appropriate HSE procedure(s)
• Carry out job requirements in accordance with established procedures and specifications
• Participate in actions which promote a safety and quality culture within NOV
• Comply with all NOV Company and Quality, Health Safety Environmental polices & procedures
• Ensure compliance of the company’s overall objectives
• Other duties as assigned by Field Service Manager and/or Sales Director

Competitive Benefits

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest
• Competitive medical plans that are effective your date of hire
• Coverage options for just yourself as an eligible employee start at as little as $40 per pay period (bi-weekly), and plans that cover your entire family (yourself, eligible spouse, and eligible children) start at $150.50 per pay period (bi-weekly)
• Starting in 2026, FREE MDLIVE virtual visits (when enrolled in an NOV medical plan)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician)
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees)
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date)
• All regular full-time employees receive up to 11 paid holidays per year