Field Service Technician

About the role

Service Technicians at DEX Imaging are integral parts of a dynamic, innovative, and upbeat team. They provide service and customer support during field visits or dispatches, manage on-site installations, repairs, maintenance, and tests, diagnose errors or technical problems, and produce detailed service reports.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Follow all company's filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Build positive relationships with customers.
• Works as part of a cohesive team within the shop to meet customer needs.
• Follows all safety practices of the organization when completing work assignments.
• Maintain company vehicles, inventory, and tools in proper working condition.
• Maintain knowledge on existing products and pursue additional technical and product knowledge by actively participating in the training programs of the dealership.
• Maintains communication with the customer and answers questions relative to the work being performed.
• Makes recommendations for additional work that needs to be completed.

Requirements

Must possess a valid driver’s license. Must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job. Must have superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Qualifications

Full-time schedule, working 40 hours a week
Full benefits, competitive pay, and uncapped commissions
Opportunity for training, development, and promotion
Excellent corporate discounts
Employee recognition and rewards program
Regular business hours with a focus on work/life balance
Competitive PTO and Paid Holidays

Skills

Mechanically inclined
Extremely reliable and trustworthy
Comfortable working independently
Excellent communication skills

Benefits

In-house training
Company culture celebrating team members
Place to build career

Pay

Competitive compensation package including full benefits, uncapped commissions, and opportunities for advancement.

Schedule

Full-time schedule, working 40 hours a week.