Field Service Technician - Green Bay, WI

Job Summary

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

Essential Job Duties / Responsibilities

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
• Aid other technicians and help train or perform ride along training, as needed.
• Follow all security procedures and policies.

Other Job Duties / Expectations

• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Performs other job-related duties as assigned.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.

Requirements / Qualifications

• High School Degree / GED
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work in a safe manner when lifting and performing tasks associated with position.
• Experience in trouble shooting or electro mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written/verbal with internal and external contacts.
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
• Ability to adapt to change in the workplace or assignment of duties.

Physical Requirements

• N (Not Applicable)
• O (Occasionally)
• C (Constantly)

Job Duties

• Lift/Carry: Up to 50 lbs.
• Push/Pull: Up to 50 lbs.
• Stand: F Up to 50 lbs.
• Sit: C 101 – 150 lbs.
• Reach Outward: F
• Reach Above Shoulder: O
• Climb: O
• Crawl: O
• Squat or Kneel: O
• Bend: O

Physical Demands

• Activity is not applicable to this position.
• Position requires this activity up to 33% of the time (0 – 2.5+ hours/day).
• Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day).
• Position requires this activity more than 66% of the time (5.5+ hrs/day).

Work Environment

• This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory.
• This job also involves operation at customer locations (estimated 50% of shift).
• Team Member will receive direction via phone or email.
• This role routinely requires the use of lifting equipment, hand tools, iPad and cell phone, etc.
• This is a full-time position.
• Work schedule is flexible, includes nights, weekends, holidays and on call duty.