Field Service Technician/Electrical - Austin, TX

About the Role

As a Customer Engineer (CE) at Vertiv, you will be responsible for the installation, commissioning, scheduled, and emergency service on Small to Large UPS, Power Distribution Units, other Power Products, and Battery system products (2-120KVA). You will establish, promote, and maintain excellent rapport with customers, co-workers, sales representatives, and others.

Responsibilities

Role

• Perform service tasks as assigned and as per company policies and procedures.
• Work under direct supervision or independently based on training completion.
• Render on-site and phone assistance to customers.
• Communicate with Technical Support on technical or procedural issues.
• Implement Field Change Notices per published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.

Safety

• Operate in a safe manner in accordance with published safety guidelines.
• Maintain and operate company vehicle in accordance with local laws and company policy.
• Wear appropriate PPE as per company guidelines and job duties.
• Adhere to work hours policy guidelines – “14 hours rule”.
• Complete required Vertiv safety training assignments on time.
• Adhere to on-site Customer safety requirements when applicable.
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.

Administration

• Complete accurate and timely administrative tasks (e.g., timecards, expense reports, mileage reports, Service Request task closure, service reports) per company guidelines.
• Maintain individual inventory and perform cycle counts in accordance with company policy.
• Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies.

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers.
• Provide estimated time of arrival to the customer where applicable.
• Complete scheduled maintenance documentation properly and provide it to the customer and local office upon completion of each assignment.
• Strive to provide all customers a “first time fix” for their equipment.
• Maintain customer satisfaction rates per company guidelines.
• Attend Customer Meetings as required.

Performance

• Maximize productivity by combining service opportunities.
• Complete all technical and administrative work in an efficient and timely manner.
• Make technical and commercial decisions under pressure.
• Properly evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate per company guidelines.
• Perform inventory cycle counts per company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on-site response time requirements for each customer.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain a proper and adequate level of internal communications.

Qualifications

Experience

• ASEET or AMEET, or progress towards, is preferred.
• 4+ years of military experience in a related technical field.
• 2+ years of relevant industry experience.

Interpersonal and Administrative Skills

• Communicate professionally and respectfully in both written and verbal forms.
• Manage time effectively by prioritizing and balancing technical tasks with administrative tasks.
• Collaborate with peers, customers, suppliers, and leadership.
• Complete administrative tasks (e.g., report writing, time entry, expense reporting, material debriefing, inventory counting) in a timely fashion.

Technical Skills

• Make basic site evaluations including environmental temperature and general operating conditions.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Follow written technical documentation (e.g., procedures and product manuals) to perform service tasks.
• Employ elementary fix/repair techniques based on directed supervision.
• Complete service tasks and return unit to full operating conditions based on directed supervision.
• Summarize and report all work-related tasks performed in written and verbal form.
• Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.).

Working Conditions

• Travel is required.
• Flexible schedules (weekends, evenings, and holidays).
• Valid driver’s license.
• Due to the safety-sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment.
• Pre-employment background check and motor vehicle records check required.

Physical Requirements

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools, or other components.
• Frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell.
• Frequently required to sit and climb or balance.
• Specific vision abilities include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that the individual is otherwise qualified to safely perform the essential functions of the job and such accommodations do not impose an undue hardship.

Benefits

• Company vehicle, smartphone, laptop, personal protective equipment (PPE), and other tools-of-the-trade.
• 401k, Profit Sharing, and Generous PTO/Vacation Plan.
• Medical, Vision, and Dental benefits.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable its customers' vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.

No calls or agencies, please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.