Field Service Technician - Controlled Environments

About the role

The Field Service Technician role offers unparalleled exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You'll perform certification, performance testing, maintenance, troubleshooting, and repair of critical controlled-environment equipment directly at customer facilities.

Responsibilities

• Ensure scientists, healthcare providers, and patients remain safe by performing accurate certification, performance testing, and validation of controlled environments.
• Diagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.
• Deliver confident, high-quality service that reinforces SSA’s reputation as the most trusted controlled-environment partner in biotech, med-tech, and healthcare.
• Build strong relationships with customers through clear communication, professionalism, timeliness, and ownership of results.
• Maintain impeccable documentation, reports, and compliance records that meet regulatory, accreditation, and customer standards.
• Identify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.
• Represent SSA’s values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.
• Continuously expand technical knowledge, complete structured training milestones, and progress toward NSF accreditation.
• Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.
• Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.
• Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.
• Act as a trusted advisor by educating customers on proper equipment use, maintenance schedules, regulatory expectations, and lifecycle planning.

Qualifications

• Travel with this position can take you across the region up to 50% and must be able to accommodate that.
• Curious, mechanically minded problem-solvers who enjoy diagnosing issues and working with their hands.
• Strong communicators who can confidently interact with customers, explain findings, and build trust.
• Reliable professionals with a high sense of ownership, accountability, and follow-through.
• Individuals who thrive in autonomy—comfortable working independently, traveling, and managing their own schedule.
• Adaptable learners who embrace change, ask questions, and continuously build technical expertise.
• Detail-oriented thinkers committed to precision, safety, and regulatory compliance.
• Technicians who remain calm under pressure and can troubleshoot in dynamic, fast-paced environments.
• Teammates who model SSA’s values—integrity, openness, urgency, autonomy, and embracing change.
• Comfortable using technology—service software, tablets, reporting tools, measurement instruments, etc.
• Valid driver’s license and ability to visit multiple customer sites as part of the daily role.