Field Service Technician - Concrete Products

About the role

Provides technical customer service and support during the installation, commissioning, and servicing of Concrete Products equipment.

Responsibilities

• Contributes to customer satisfaction
• Provides comprehensive assistance in person or via phone or email
• Serves as a point of contact for service requests, supporting customers with timely responses and frequent travel up to 75%
• Educates, trains, and troubleshoots problems both on-site and remotely
• Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction
• Supervises local electricians, assemblers, and welding personnel during installation
• Ensures proper electrical and mechanical installation
• Ensures that all aspects of the equipment are functioning properly and safely
• Finalizes the equipment commissioning process
• Tests local input and output once the electrical installation is complete
• Tests all devices after installation and assures all control interlocks and alarms are functioning
• Edits and trains customers on equipment and safety features to ensure continued proper functioning of the equipment
• Ensures that production schedule and profitability commitments are met
• Completes service trips in a safe and efficient manner within the allotted time frame
• Exhibits continual awareness of quality standards and estimated cost parameters
• Aids in sales support
• Increases customer interest in plant upgrades and future modifications
• Prescribes recommended parts that should be purchased and provides recommendations on maintenance issues
• Provides technical support to sales representatives, records key information to aid the sales team in quoting
• Documents project requirements
• Completes job and expense reports within established time guidelines
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
• Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals