Field Service Technician - Commissioning

About the role

Hamilton Storage is seeking a hands-on System Technician to support our automation solutions in the life science and clinical research industries. This role involves troubleshooting, performing internal qualification tests, and assisting with preventative maintenance.

Responsibilities

• Hands-on troubleshooting at a system level
• Daily updates to keep the back-office team informed of progress
• Teach system cold and perform and pass the cold internal site acceptance test (SAT)
• Absorb and support the service team with preventative maintenance service calls
• Perform corrections and repairs
• Provide feedback to Hamilton Engineering on system improvement recommendations
• Utilize a variety of electronic and/or mechanical test equipment
• Complete and submit paperwork & expenses in a timely manner
• Communicate with customers to ensure satisfaction and implement necessary corrective actions
• Interface with cross-functional work teams such as R&D, Customer Service, Product Management, Manufacturing
• Follow company's ISO and Health & Safety procedures
• Work within planned timelines
• Assist customers and service people to overcome problems related to our systems in a timely manner
• Be positive and not discouraged by scrutiny and suggestions
• Comfortable working in cold environments (-20C and -80C components), confined spaces, and around live/wired systems
• Understand the system mechanically, electronically, sensors, motors, power distribution, software, configurations, backups, etc.
• Have excellent communication skills appropriate for a customer-facing role
• Be hardworking, enthusiastic, and attentive to detail
• Make decisions and act for customers based on knowledge and experience
• Work independently with limited direction and in a team
• Work under pressure without compromise
• Manage and meet schedule commitments
• Travel frequently and be flexible to business requirements
• Work additional hours and overtime as needed
• Exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Sedentary work involving sitting most of the time

Requirements

• High School Diploma and equivalent professional experience-based knowledge or certification
• A degree or working towards a degree is an advantage
• Experience in automation or similar is essential
• Experience working with customers in the life science/clinical/pharmaceutical field is advantageous

Qualifications

• High level of self-motivation to assist customers and service people
• Comfortable working in cold environments (-20C and -80C components)
• Comfortable in confined spaces and aware of the environment
• Comfortable working around live and wired systems
• Knowledge of Microsoft Windows environment, Active Directory, and SQL databases
• Understanding of IP addressing, Remote Desktop Protocols, and Driver Support
• Knowledge of the system, including mechanics, electronics, sensors, motors, power distribution, software, configurations, backups, etc.
• Excellent communication skills appropriate for a customer-facing role
• Hardworking and enthusiastic with exceptional attention to detail
• Able to make decisions and act for customers based on knowledge and experience
• Able to work independently with limited direction and in a team
• Capable of working under pressure without compromise
• Able to manage and meet schedule commitments

Skills

• System troubleshooting
• Internal qualification testing
• Preventative maintenance
• Customer communication
• Team collaboration
• ISO and Health & Safety compliance

Benefits

• Competitive Compensation
• Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement, and much more)
• Drug-free workplace

Pay

The base salary range for this position is $35.00 to $45.00 per hour. The final salary offer will be determined based on a variety of factors, including the candidate’s relevant experience, specialized skills, and professional qualifications.

Schedule

Frequent travel and flexibility to work overtime as needed.