Field Service Technician, Columbus Region

Position Summary

A Field Service Technician is a client-site facing technician who services lottery retail locations. They perform client-site servicing, repair, installation, and relocation of company equipment and supplies. The equipment varies from communication hardware to point of sale and vending equipment. The Field Service Technician also provides training and preventative maintenance to customers on all aspects of the equipment.

As part of your day, you are responsible for the completion of assigned service calls at lottery retailer locations. These include scheduled calls (installs, removals, and preventative maintenance) and unscheduled calls (service and supplies as initiated by the customer).

Provide a positive customer experience using your customer service and technical skills. Communicate the value of our services and match products with customer needs. Perform extensive field repair functions including installs, removing terminals, communications equipment, and peripheral procedures, with little to no supervision.

Qualifications

• Pass a background check, drug test, and have a clean driving record.
• Able to travel overnight if needed.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.).
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays, and evenings as needed.
• Available to work overtime as needed.
• Ability to lift, install, and move large self-service equipment (regularly lift or move 35 pounds or more).
• Occasional ladder climbing.

Physical Requirements

• Sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
• Lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.

If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.