Field Service Technician - Central New Jersey

Your Role

MilliporeSigma is hiring a Field Service Technician. In this role, you will provide professional service on a timely basis, install, repair, and maintain water purification systems, and provide backup support to neighboring territories. You will also assist with custom engineered system installations.

Responsibilities

• Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required)
• Respect all customer on-site rules and regulations including good on-site housekeeping practices
• Accurate and detailed completion of Work Orders and related documentation
• Close Work Orders daily
• Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.
• Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs
• Maintain timely, courteous, effective, and professional communications between all customers, internal and external
• Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame
• Maintain physical consignment inventory in accordance with SOP (within suggested value limits and maintain accuracy compared to actual and documented inventory)
• Maintain tools and test equipment in proper working order and calibration
• Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool
• Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team
• This position will include overnight travel on occasion. Will also include additional travel within expanded territory, for training, team meetings and coverage/support for other territories
• The Company vehicle will be provided. Expense reports to be submitted every two weeks
• Shift may include work outside of normal business hours as business needs dictate, including overtime
• Customer base includes clinical customers who at times require emergency service during nights, weekends, and holidays

Physical Attributes

• Lifting 66 pounds without assistance; moving and maneuvering up to 165 pounds with assistance
• Sitting, Standing, Walking, Reaching arms overhead, Bending, Turning/Twisting, Kneeling, Squatting, Crawling, Climbing, Reaching out and up, Turning wrist, Grasping, Pinching, Manipulating fingers
• Moving by lifting floor to waist, waist to shoulder, waist to floor, and lower overhead to shoulder, shoulder to waist and overhead to shoulder, carry, push and pull
• Occasionally wear a half mask respirator
• Visual acuity involving 20/40 corrected vision or better in each and both eyes with the ability to distinguish red, green and yellow colors

Who You Are

• Minimum Qualifications: High School diploma or GED 3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience OR Bachelor’s degree in Mechanical Engineering, Biomedical Engineering or other Engineering field
• Preferred Qualifications: Associates degree or completion of a Trade School programElectronics background/experienceAbility to read and understand technical documentsProficient with tools and test equipment. Tools include basic precision hand tools, voltage meter, basic power tools, drills, etc. Test equipment includes test boxes for qualifications, meters for verifications, etc.
• Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issuesExcellent communication and interpersonal skills, with a customer-focused approach. Ability to handle difficult customers and situationsProactive, collaborative, and adaptable, with a passion for delivering outstanding service and exceeding customer expectationsExcellent documentation skills aligning with quality management systemsBasic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.). Ability to use field service softwareAbility to work independently with little to no supervision

Pay Range

$30.00 – $45.00/hour

Benefits

• Health insurance
• Paid time off (PTO)
• Retirement contributions
• Other perquisites

RSREMD

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