Field Service Technician - CCE

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2,400 employees across 30+ locations in Minnesota, Iowa, and northern Missouri. Since day one, Ziegler has operated on the philosophy that if the customer is successful, then Ziegler will be successful. We are committed to providing employees with the best possible work environment, the right tools for career development, great benefits, work/life balance, and ongoing professional development and training.

Responsibilities

• Diagnose and repair compact construction equipment including track loaders, wheel loaders, mini excavators, aerial lifts, tele-handlers, among other light to medium duty equipment.
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed in the field; a company truck, phone, and computer are provided.
• Using independent judgment, assume responsibility for the safe maintenance and repair on a variety of equipment, which involve mechanical, hydraulic, gas, diesel, and electrical systems.
• Maintain a clean and safe work area, adhere to all safety procedures; maintain a service vehicle in a clean and professional manner.
• Positively interact with manager and team members to satisfy customer needs.
• Provide assistance to other technicians as needed in regard to troubleshooting repairs.
• Utilize modern communication methods both internal and external, to ensure job status is conveyed in a timely manner and the customer’s needs are being exceeded.
• Document labor, parts used, and description of work performed assuring that work orders can be closed and billed as communicated with the customer.
• Willing to respond to after-hour emergency calls as directed by supervisor.
• Identify and communicate the need for parts for inventory.
• Perform other duties as assigned/required.

Requirements

• 2-year technical degree or high school diploma and several years of comparable experience.
• 2+ years of relevant diesel equipment repair experience, preferably in the field.
• Knowledge of hydraulics, transmissions, track systems, components, electrical, and fuel systems.
• Ability to diagnose equipment without supervision; able to understand and communicate schematics.
• Desire to provide exceptional customer service with a strong attention to detail.
• Excellent problem solver who possesses modern communication and computer skills.
• Ability to maintain a safe and clean work environment.
• Willing and able to respond to emergency after-hour calls, as directed by supervisor.
• Must operate equipment safely.
• Own mechanic tool set.
• Must have and maintain a clean driving record.
• Obtain a DOT medical certification card.
• Pass a DOT pre-employment drug screen & physical.
• This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement.

Minimum Physical Requirements

• Push/pull up to 50 lbs.
• Lift/carry up to 60 lbs.
• Lift bulky objects.
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping – able to use bolt box.

Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

Pay

The pay range for this position is $38.00 to $51.00 per hour. Starting wage is dependent on skills, experience, education, and location. Pay range may vary by 10% depending upon the applicant’s location.

Benefits

• Health, Dental, Vision, and Life Insurance.
• 15 days of PTO your first year (accrual starts day 1).
• 9 paid holidays.
• 401(k) plan with company contribution and match.
• HSA (Health Savings Account); Ziegler contributes up to $1,000 tax-free each year.
• Short-Term and Long-Term Disability Insurance, FSA & EAP.
• Paid Parental Leave & Funeral Leave.
• Fitness membership discount.
• Education Assistance.
• Safety Boot Reimbursement, PPE & Uniforms provided.
• Tool Insurance.
• Safe, clean, and friendly work environment.